Sr. Business Analyst II - Labware
Core
Principal Analyst driving digital transformation and continuous improvement across Quality operations, partnering with Quality, IT, and business teams to optimize processes and implement technology solutions.
Role type
Principal Analyst (Digital Transformation & Quality Operations)
Builds
Automated workflows, standardized business processes, and optimized IT service management solutions for Quality operations.
Domain
Pharmaceutical Quality Systems / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business process analysis, ITIL frameworks, ServiceNow configuration, Agile methodologies, Change management, Data analysis, Project management, Process documentation, Stakeholder collaboration, Automation technologies
Preferred skills
ITIL Foundation certification, Pharmaceutical/biotech industry experience, Knowledge management programs, Mentoring junior analysts
Technologies
ServiceNow, Agile tools
Responsibilities
Lead business process analysis and mapping, Identify automation opportunities, Partner with stakeholders to define requirements, Apply ITIL best practices, Configure ServiceNow solutions, Lead change management initiatives, Analyze operational data and develop recommendations
Seniority
Senior, hands-on IC with mentorship responsibilities
