Customer Experience Specialist - FT
Core
Deliver premium, personalized vehicle delivery and collection services for Avis First customers, acting as the face of first-class service from doorstep to airport.
Role type
Front-line customer experience specialist (vehicle delivery)
Builds
Seamless vehicle delivery and collection experiences for premium customers
Domain
Automotive rental / Customer service
Deliverable
client delivery
Required skills
Customer service, vehicle delivery, clear communication, logistics coordination, warm customer greeting, luggage assistance, mobile device proficiency, valid driver's license
Responsibilities
Deliver vehicles directly to customers, coordinate timely vehicle delivery and collection, communicate proactively with customers via phone/text/email/app, greet customers and assist with luggage, provide rental vehicle overview