Customer Response Expert
Core
Primary interface between customers and R&D, leading intake, prioritization, tracking, and resolution of customer requirements and technical issues for industrial automation software.
Role type
Senior IC Customer Response Expert (Technical)
Builds
Industrial automation software products (HMI/SCADA) for energy, infrastructure, chemicals, and minerals sectors.
Domain
Industrial Automation / Software Engineering
Required skills
C++, JavaScript, Linux systems, root cause analysis, issue tracking (Jira/Azure DevOps), technical documentation
Preferred skills
HMI/SCADA systems, OPC UA/MQTT protocols, DevOps/CI/CD, presales/customer success experience
Technologies
C++, JavaScript, Linux, Jira, Azure DevOps, HMI, SCADA, OPC UA, MQTT
Responsibilities
Lead issue triage and prioritization; coordinate cross-functional teams (Dev, QA, Arch, PM); analyze feedback trends for product enhancements; maintain feedback tracking mechanisms; communicate technical solutions to customers.
Seniority
Senior, hands-on IC
