Hardware Engineer
Core
Hardware Engineer providing advanced technical support, failure analysis, and engineering review for NCR Voyix POS and Self Checkout products, focusing on electromechanical modules and peripherals.
Role type
Senior IC hardware engineer (product support & lifecycle)
Builds
POS and Self Checkout solutions, including coin/note recyclers, scanners, printers, and payment peripherals
Domain
Retail technology / Point-of-Sale / Electromechanical systems
Required skills
hardware troubleshooting, root-cause analysis, test plan development, schematic interpretation, failure analysis, supplier management, technical documentation, cross-functional coordination
Preferred skills
POS hardware support, cash-handling equipment experience, cash-management functions, POS interface protocols, Windows/Linux platform familiarity
Technologies
digital multimeters, oscilloscopes, logic analyzers, power analyzers, USB, serial, Ethernet, Jira
Responsibilities
Investigate complex field problems and reproduce failures in lab environments; develop fault trees and root-cause analyses; define and validate corrective actions including hardware/firmware changes; support engineering change and product lifecycle processes; create troubleshooting procedures and technical bulletins; lead technical teams across hardware, software, and manufacturing; participate in customer and executive escalation reviews
Seniority
Mid-level (3-7 years experience), hands-on IC