Ingeniero de Atención al Cliente-Ponce, Puerto Rico
Core
On-site installation, maintenance, and repair of point-of-sale and self-service equipment to ensure operational continuity.
Role type
Field Service Technician (Hardware)
Builds
Physical hardware repairs and installations for retail and dining clients
Domain
Unified commerce / Retail technology
Deliverable
physical/clinical work
Required skills
hardware maintenance, electrical aptitude, PC troubleshooting, network basics, inventory management, report writing, customer service, safety compliance
Preferred skills
EPOS maintenance experience, electronics certification, prior NCR experience
Technologies
Windows, Microsoft Office, point-of-sale systems, self-service kiosks, servers, portable terminals
Responsibilities
diagnose and repair POS components, install new equipment, perform preventive maintenance, manage site preparation and cabling, capture asset data for billing, maintain inventory logs, submit activity reports, adhere to shift patterns including nights and weekends
Seniority
Individual Contributor, entry to mid-level