Technical Support Senior Engineer – Pipeline Simulation
Core
Provide local and regional technical support for Pipeline Simulation products, troubleshooting complex software issues, reproducing problems, and interfacing with development to obtain solutions.
Role type
Senior IC technical support engineer (pipeline simulation)
Builds
Customer support for industrial pipeline simulation software
Domain
Oil & Gas / Pipeline industry + Engineering simulation
Deliverable
client delivery
Required skills
thermodynamics, fluid dynamics, hydraulic behavior, pipeline simulation, software troubleshooting, issue replication, workarounds research, customer training, technical documentation
Preferred skills
C++ programming, Fortran programming, networking knowledge, Portuguese language, Spanish language
Technologies
PIM, PTS, SimSuite, Microsoft Word, Excel, PowerPoint
Responsibilities
Handle live inbound technical support cases, troubleshoot and diagnose complex issues, document support issues and product defects, provide customer training and teach courses, train junior engineers, present technical papers at conferences
Seniority
Senior, hands-on IC