Operations Manager – Digital Services
Core
Manage front-end technical sales support, order acceptance, and project execution for digital field substation equipment monitoring projects across the United States.
Role type
Operations Manager for Digital Services
Builds
Digital field substation equipment monitoring projects and services
Domain
Energy infrastructure / Industrial IoT
Deliverable
product features
Required skills
Project management, budgeting and cost forecasting, team leadership, inventory control, lead-time management, technical documentation, root cause analysis, cross-functional coordination
Preferred skills
SAP experience, IIoT device programming
Technologies
Salesforce, SAP
Responsibilities
Process and acknowledge orders using Salesforce and SAP; manage project execution including schedules and inventory; directly manage a team of service technicians; prepare operations budgets and forecast costs; coordinate warranty and support activities; serve as subject matter resource for substation monitoring; coordinate across Sales, Engineering, Quality, Purchasing, and production teams; prepare technical specifications and investigate technical problems.
Seniority
Mid-Senior, hands-on IC