Sr. Technical Delivery Manager - Spanish, German, French or Italian
Core
Oversee multiple customer and partner engagements to ensure successful delivery of SailPoint's Identity Maturity Acceleration across a region.
Role type
Senior Technical Delivery Manager (Identity Security)
Builds
Identity security solutions and customer implementation services
Domain
Identity Security / Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Program and project management, cross-functional team coordination, risk management, resource planning, stakeholder management, SaaS product knowledge, Agile processes, business acumen, conflict resolution, technical competency
Preferred skills
Identity Management, Security, or Governance experience, Salesforce, ServiceNow, Tableau, JIRA, Microsoft Project, startup experience, Customer Success Operations
Technologies
Salesforce, ServiceNow, Tableau, JIRA, Microsoft Project
Responsibilities
Align customer expectations with project execution, manage resources, track project progress, report service consumption, identify and mitigate risks, lead customer discussions and workshops, mentor junior team members, manage business relationships and retention
Seniority
Senior, hands-on IC with leadership responsibilities