Customer Engineer Specialist
Core
Provide post-sales maintenance support, installation, implementation, and break-fix remediation for Hitachi Vantara data infrastructure solutions.
Role type
Senior Customer Engineer (Field Services)
Builds
Maintenance Support Services & Professional Services for enterprise data platforms
Domain
Data Infrastructure / Storage Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAN/Fibre/Storage hardware knowledge, Server product knowledge, Hitachi Content Platform (HCP) field support, UCP field support, Storage Array configuration, Fabric switching support, Windows Server administration, Linux administration, VMWare administration, troubleshooting failing FRUs, installation and configuration of hardware and software, site relocation services, product demonstrations, training delivery, root cause analysis, process compliance
Preferred skills
Defense clearance, experience in dynamic team environments, crisis management, self-motivation, adaptability
Technologies
Hitachi Content Platform, UCP, Storage Arrays, Fabric Switching, Windows Server, Linux, VMWare, MS Office, Outlook
Responsibilities
Provide timely post-sales support aligned with support agreements, perform preventative maintenance, manage problem escalation, install and implement new solutions, deliver engineering changes and site relocation, meet operational KPIs, provide 24/7 on-call remediation support, conduct product demonstrations and training, report sales opportunities
Seniority
Senior, hands-on IC
