Specialist - Customer Support
Core
Provide specialized customer support and technical implementation for quantitative analysts and researchers at investment firms, helping them extract and use financial data for back-testing and modeling.
Role type
Senior Associate Product Specialist (Customer Support & Implementation)
Builds
Data workflows, SQL/Oracle queries, and custom scripts for client back-testing models
Domain
Financial markets infrastructure and quantitative analytics
Deliverable
client delivery
Required skills
SQL coding, financial market knowledge, quantitative analytics, Python, R, Matlab, statistics, econometrics
Preferred skills
Equity research, credit risk, financial modeling, Lean Six Sigma
Technologies
Refinitiv, SQL, Oracle, Python, R, Matlab
Responsibilities
Solve client inquiries on database functionality, code scripts for data extraction, build long-term client relationships via training and meetings, demonstrate platform features to sales and prospects, advocate for new product features, mentor new hires
Seniority
Senior Associate, hands-on IC