Application Support Engineer
Core
End-to-end ownership of Application Support for Salesforce production issues, focusing on CPQ support, incident resolution, and system maintenance.
Role type
Senior IC Salesforce Application Support Engineer
Builds
Salesforce CPQ and Sales Cloud environments for global financial clients
Domain
Financial Services / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce CPQ, Salesforce Sales Cloud, ServiceNow, Apex programming, Visualforce, Lightning Design System, REST APIs, Process Builder, Flow, Data migration, Incident Management, Problem Management
Preferred skills
Salesforce Administrator certification, Advanced Administrator certification, Community certification, Experience with Salesforce Classic and Lightning UIs, Experience integrating Salesforce with third-party systems, QA testing on Salesforce deployments, Agile methodology, Database manipulation
Technologies
Salesforce, ServiceNow, Apex, Visualforce, JavaScript, jQuery, REST API
Responsibilities
Resolve complex production issues and incidents for Salesforce CPQ and Sales Cloud; Coordinate investigations of repeated technical issues; Provide on-call and emergency support; Update customers on incident progress and SLA breaches; Design, develop, test, and deploy complex Salesforce workflows and customizations; Create and maintain knowledge base materials; Collaborate with global teams across UK, US, and APAC time zones.
Seniority
Mid-Senior, hands-on IC
