Executive Director, Sr. Experience Owner
Core
Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels.
Role type
Executive Director, Sr. Experience Owner
Builds
Member experience, relationship, and product production across all channels
Domain
Insurance (P&C claims) and Member Experience
Required skills
Strategic leadership, Agile methods, People leadership, Change management, Customer experience management, Product analytics, Risk management, Team building, Litigation strategy, Auto injury claims expertise
Preferred skills
AI and emerging technology in Claims, US military experience
Technologies
Agile, Product analytics tools
Responsibilities
Align focus of Disciplined Execution Owners towards leading and executing experiences that serve end-user needs, Utilize human-centered design mindsets to develop need/portfolio vision, Act as an accountable leader responsible for executing and managing through Agile methods, Responsible for delivery of member, relationship and product production, Partners with key stakeholders to ensure optimal member value, Manages change capacity and executes accordingly, Monitors industry trends and member insight, Partners to set direction for working with established service level and financial guardrails, Builds and oversees a team of employees, Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Seniority
Executive, strategic leadership
