Business Process Owner Lead – Claims Advanced Capabilities
Core
Lead the design and implementation of next-generation claims capabilities using AI and emerging technologies to improve claim outcomes and adjuster efficiency.
Role type
Senior Business Process Owner (Claims Operations)
Builds
AI-enabled claims processes and operational solutions for P&C insurance members
Domain
Insurance (P&C Claims) + Artificial Intelligence
Deliverable
production ML models
Required skills
Business Process Management, Process Mapping & Modeling, Lean, Change Management, Risk Management, Data Analytics, Strategic Planning, Stakeholder Engagement, AI/Generative AI Leadership, P&C Claims Operations
Preferred skills
Guidewire ClaimsCenter, Generative AI initiative leadership, Military service or spouse experience
Technologies
Guidewire ClaimsCenter, AI/ML platforms
Responsibilities
Develop business process program plans aligned with enterprise strategy; Guide process re-engineering and technology implementation; Lead process performance management via KPIs and control limits; Identify and mitigate operational and compliance risks; Collect and consolidate demand across business portfolios; Utilize data analytics to deliver insights on process performance; Lead solution development and business case substantiation; Provide mentorship to team and business partners.
Seniority
Senior, hands-on IC with strategic advisory duties