Senior Associate, FX Client Support
Core
Front-line support for FXAll, a global electronic trading platform used by banks, asset managers, and hedge funds, focusing on troubleshooting trading workflows, connectivity, and platform issues.
Role type
Senior Associate, FX Client Support
Builds
FXAll electronic trading platform
Domain
Financial Markets / Foreign Exchange / Electronic Trading
Deliverable
client delivery
Required skills
FX trading workflows, FIX connectivity, STP processes, troubleshooting, root cause analysis, networking concepts, data analysis, API integrations
Preferred skills
CFA/CISI/CAIA certification, Salesforce CRM, production support experience
Technologies
FXAll, FIX Protocol, CRM tools
Responsibilities
Resolve service requests and incidents for global clients, investigate trading activity issues, partner with Product and Technology teams, monitor support cases for SLA adherence, contribute to process improvement initiatives
Seniority
Senior Associate, 1-3 years experience