Business Process Owner 1 (Mid-Level)– Life Claims Experience Team
Core
Own and enhance the operational delivery of the death claim experience within the Life Company's Claims department, driving process improvements and end-to-end process management.
Role type
Mid-level Business Process Owner (Life Claims)
Builds
Operational delivery of death claims and life insurance/annuity processes
Domain
Insurance (Life Claims) + Process Engineering
Required skills
Business process execution, process engineering/optimization, quality management, process mapping and modeling, risk management, data analysis, regulatory compliance knowledge
Preferred skills
US military experience or military spouse status, Life Insurance & Annuity product operations, Operational Risk & Control Monitoring (KRIs), Data Analysis for Operations, Regulatory & Compliance in Operations, Operational Impact Analysis, Process Documentation & Tools
Technologies
ServiceNow, standard office productivity suites
Responsibilities
Define process objectives, business rules, and performance requirements; plan, direct, and coordinate moderately complex processes; monitor key performance indicators; identify and mitigate operational and compliance risks; utilize reporting and data analytics to measure process performance; lead continuous process improvement efforts; ensure alignment between internal stakeholders and customers.
Seniority
Mid-level, hands-on IC