Business Process Owner Senior - USAA Perks Program
Core
Strategic partner responsible for the design, execution, governance, and continuous improvement of critical business processes supporting the USAA Perks program.
Role type
Senior Business Process Owner
Builds
Operational controls, compliance frameworks, performance reporting, and scalable business processes for the Perks program
Domain
Financial services / Military community benefits
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> dashboards & analysis
Required skills
Business process management, portfolio operations, operational governance, risk management, compliance, process mapping, Lean/BPM methodologies, data analytics, stakeholder alignment, change management
Preferred skills
Business Process Owner experience, Association Planning Office (APO) leadership, Lean Portfolio Management, SAFe, financial planning and budget administration
Technologies
None explicitly stated
Responsibilities
Lead design and continuous improvement of business processes; Partner with stakeholders to enhance operating models; Manage process performance via KPIs and controls; Own operational and compliance controls; Coordinate executive-level planning activities; Provide business insights and performance intelligence; Mentor team members and business partners
Seniority
Senior, hands-on IC with strategic partnership responsibilities