Digital/Technical Product Manager (Mid-Level) – AI Virtual Assistant
Core
Drive strategy and roadmap for AI-powered virtual assistants and self-service digital experiences to enhance member engagement and operational efficiency.
Role type
Mid-level Digital/Technical Product Manager (AI Virtual Assistant)
Builds
AI Virtual Assistant capabilities, self-service digital solutions, and customer-facing conversational experiences
Domain
Financial services / Insurance / Conversational AI
Deliverable
product features
Required skills
Product strategy, roadmap planning, user experience design, data analytics, Agile methodologies, stakeholder management, business case development
Preferred skills
Digital banking product experience, Virtual Assistant/Conversational AI/Chatbot development, Conversational design principles, Customer experience metrics optimization
Technologies
Agile frameworks, Digital platforms (web/mobile), AI/ML tools for virtual assistants
Responsibilities
Align product priorities with member needs and business objectives; translate needs into product requirements and user experiences; partner with cross-functional teams to deliver scalable digital solutions; analyze product performance using KPIs and operational metrics; develop business cases and success measures; communicate product strategies and progress to stakeholders; identify and mitigate business risks.
Seniority
Mid-level, hands-on IC