Director, Insight Research
Core
Director leading enterprise-wide member and marketplace research (quantitative, qualitative, VoC) to drive strategic and tactical business decisions for USAA's military community.
Role type
Director, Insight Research (Strategic Business Partner)
Builds
Actionable insights, research programs, governance frameworks, and executive reporting for member-centric strategy.
Domain
Financial Services / Market Research / Consumer Insights
Deliverable
Dashboards & analysis | Research | Client delivery
Required skills
Market research strategy, quantitative/qualitative methodologies, team leadership, project management, data integration, executive communication, risk management, third-party vendor management, Microsoft Office proficiency
Preferred skills
Strategic business partnering, AI in research methods, military experience, high-impact team building, external vendor innovation
Technologies
Microsoft Office, third-party research systems, digital feedback channels
Responsibilities
Design and coordinate large-scale research activities; Develop member research programs; Set research policies and governance; Lead cross-functional teams and reporting structures; Build and manage high-performing teams; Monitor market trends and formulate findings; Improve research tools and processes; Present reports to executive management (CEO, Board); Manage third-party contracts and budgets; Ensure risk compliance.
Seniority
Director, hands-on leadership & strategy
