Engineer Application Services
Core
First line application support for equity and derivative markets in a mission-critical environment, proactively supervising and resolving known issues.
Role type
Entry-level application support engineer
Builds
Supports L2 teams with incident resolutions, automation tasks, deployments, and change management
Domain
Financial markets infrastructure (equity and derivatives)
Deliverable
client delivery
Required skills
Incident management, Unix-based operating systems, enterprise monitoring tools, cloud-based environment familiarity, problem-solving
Preferred skills
AWS cloud environment experience, ISTM processes knowledge, solo project execution
Technologies
AWS, Unix, enterprise monitoring tools
Responsibilities
Responding to incidents and applying known workarounds, escalating issues to DevOps teams, researching incidents and creating resolution articles, providing left-shift support for L2 teams, adhering to IT Service Management processes
Seniority
Associate, entry-level