Global Product Support Manager – Live Tank Breakers
Core
Manage a global team of specialists delivering expert technical support and maintenance leadership for Live Tank Circuit Breakers, ensuring top-level product performance and customer satisfaction worldwide.
Role type
Manager, Global Product Support for High-Voltage Switchgear
Builds
Global service operations, technical documentation, and training programs for Live Tank Circuit Breakers
Domain
Power transmission and distribution / High-voltage electrical engineering
Deliverable
client delivery
Required skills
Leadership of technical teams, advanced troubleshooting and diagnostics for high-voltage circuit breakers, collaboration with R&D and manufacturing, creation of technical documentation and service manuals, delivery of technical training, budget coordination, management of product master data and spare parts planning, compliance with safety regulations and industry standards
Preferred skills
Knowledge of IEC and IEEE standards for high-voltage switchgear, proficiency in German or Spanish
Technologies
High-voltage live tank circuit breakers, IEC standards, IEEE standards
Responsibilities
Mentor and develop a global team of product support engineers, act as the primary escalation point for complex technical issues, collaborate with cross-functional teams to drive product improvements, oversee creation and distribution of technical documentation, deliver technical training to internal teams and customers, manage global product support structure and budget, maintain product master data including spare parts recommendations and obsolescence planning
Seniority
Manager, hands-on leadership