Assistant Manager - Oracle Fusion SRE
Core
Provide service management and application support engineering for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business.
Role type
Senior Associate (Assistant Manager) Oracle Fusion SRE
Builds
Stable, compliant ERP services for the Finance business within a sophisticated technology ecosystem.
Domain
Financial Services / Oracle Cloud ERP
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Oracle Fusion implementation, E2E application lifecycle management, ITIL framework, ServiceNow, incident/problem/change management, SLA/OLA monitoring, stakeholder management, data collation and reporting, system integration
Preferred skills
Banking/financial services experience, global team collaboration, ITIL Foundation certification
Technologies
Oracle Fusion Cloud, Oracle Integration Cloud, iPaaS, ServiceNow, Service Portal
Responsibilities
Provide technical support to ensure critical processes and SLAs are met; manage incidents, problems, and changes via ServiceNow; monitor technical process performance and implement improvements; train end-users on support procedures; collaborate on system integrations and data collaboration; contribute to Continual Service Improvement.
Seniority
Senior Associate (6+ years experience)
