Digital Technical Product Manager Lead
Core
Lead the discovery, delivery, and performance of digital and technology products and experiences for USAA members, optimizing multi-platform solutions and driving KPIs/KRIs.
Role type
Senior Digital Technical Product Manager Lead
Builds
Digital and technology products and experiences across delivery channels and platforms
Domain
Insurance/Banking/Sales Distribution, Contact Center Technology, Omni-Channel
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Digital/Technology Product Management, Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing, Business Case development, Data-driven problem-solving, Risk management, Mentoring
Preferred skills
Insurance/Banking/Sales Distribution domain, Omni-Channels/CRM/Contact Center technologies, AI platforms/services, Large-scale platform engineering, Distributed systems, ML engineering/LLMOps, Rigorous governance environments
Technologies
CRM, Contact center technologies, AI platforms, Distributed systems, Legacy platforms
Responsibilities
Develop product strategy, vision, and goals; translate customer needs into initiatives; shepherd complex products from idea to market; quantify and defend product investments; report on performance against KPIs/KRIs; guide team to generate insights; communicate complex concepts to senior leadership; manage ambiguity and drive execution plans; ensure risk identification and control.
Seniority
Senior, hands-on IC with leadership responsibilities
