Director, Decision Science Analytics – Omni Channel & Digital Claims Analytics
Core
Lead the development of foundational Omni Channel and Digital Analytics capabilities within Claims, utilizing advanced analytics and Generative AI to shape customer and employee interactions.
Role type
Director, Decision Science Analytics
Builds
Omni Channel performance analytics, navigational/journey insights, digital experience measurement, and Claims GenAI strategy solutions
Domain
Insurance Claims / Decision Science / Generative AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic partnership, team leadership, mathematical/statistical techniques, SQL, SAS, BI tools, data visualization, data wrangling, cross-functional collaboration, risk management
Preferred skills
Omni Channel/Digital/Customer Journey analytics experience, building analytics capabilities in ambiguous environments, advanced AI/ML/GenAI understanding, scaling high-performing teams
Technologies
SQL, SAS, BI tools, Python, Neural Networks, Streaming/NRT data
Responsibilities
Lead strategic direction of business using quantitative approaches; oversee analytical tasks including methodology evaluation and presentation of findings; build core analytics capabilities and processes; recruit, develop, and mentor a team of analysts; partner with IT/Product to advance new data platforms; ensure risk compliance in business activities
Seniority
Director, hands-on IC with team leadership
