Enterprise Tooling JIRA Support Engineer
Core
Configure, administer, and optimize Atlassian tools (Jira, JSM, Confluence) and integrate them with enterprise systems to streamline workflows and improve project management.
Role type
Senior IC Enterprise Tooling Support Engineer
Builds
Production support for enterprise project management and ITSM platforms
Domain
Financial services infrastructure / Enterprise Software Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Jira administration, workflow design, JQL, Groovy scripting, REST API integration, SQL, Git/Bitbucket, Linux/Windows environments
Preferred skills
Planview/Clarity/ServiceNow experience, AI/LLM knowledge, Node.js/React for Atlassian Forge
Technologies
Jira, Confluence, Jira Service Management, Bitbucket, ScriptRunner, Groovy, Python, JavaScript, SQL, Linux, Windows
Responsibilities
Install, configure, and maintain Jira and Confluence including complex workflows and custom fields; Collaborate with stakeholders to map business processes and implement workflow automation; Monitor system performance, manage permissions, and ensure security; Integrate Jira with CI/CD tools and chat platforms using REST APIs; Provide L3 support and document solutions; Coordinate with Enterprise Architect team on governance processes.
Seniority
Senior, hands-on IC
