Enterprise Tooling JIRA Support Engineer
Core
Configure, administer, and optimize Atlassian tools (Jira, JSM, Confluence) and integrate them with enterprise systems to streamline workflows and support project management.
Role type
Senior IC Enterprise Tooling Support Engineer
Builds
Production Atlassian configurations, automated workflows, and integrated enterprise tooling solutions
Domain
Financial services / Enterprise Software Administration
Required skills
Jira administration, Jira Service Management (JSM), Confluence, workflow automation, REST API integration, Groovy scripting, JQL, SQL, Git/Bitbucket, Linux/Windows environments
Preferred skills
Clarity, Planview, ServiceNow, Java, Python, Node.js, React, AI chatbot/LLMs knowledge
Technologies
Jira, Confluence, Bitbucket, ServiceNow, Clarity, Planview, Groovy, Python, JavaScript, REST APIs, SQL, Git, Linux, Windows
Responsibilities
Install, configure, and maintain Jira and Confluence including complex workflows and custom fields; Collaborate with stakeholders to map business processes and implement workflow automation; Monitor system performance, perform upgrades, and manage user permissions; Integrate Jira with CI/CD tools and chat platforms using REST APIs and scripting; Provide L3 support and create technical documentation; Coordinate with Enterprise Architect team on governance and solution design
Seniority
Senior, hands-on IC
