Sr. Technical Specialist - Workflows Technical Support
Core
Provides advanced technical support, workflow integration, and training for LSEG data products and third-party financial data solutions to clients.
Role type
Senior IC technical specialist (workflows & data integration)
Builds
Client workflow integrations, financial research projects, and product adoption strategies
Domain
Financial markets infrastructure and data
Deliverable
client delivery
Required skills
networking, Windows OS administration, cloud computing, complex troubleshooting, project management, technical training, configuration management, connectivity solutions, version control, maintenance procedures
Preferred skills
automation tools, data analysis, reporting, emerging digital technologies
Technologies
Windows operating systems, cloud platforms, LSEG data products, third-party data tools
Responsibilities
Solve complex exception-based client issues and resolve novel technical queries; Perform remote and on-site break/fix activities for installations, upgrades, and migrations; Train clients and junior staff on product capabilities and workflow integration; Collaborate with vendors, developers, and product managers to resolve technical specifications; Lead technical projects and contribute to product release rollouts; Manage technical support for key strategic accounts; Analyze service delivery data to improve processes and playbooks.
Seniority
Senior, hands-on IC with mentorship responsibilities