Cargo Claims Specialist
Core
Investigate and resolve cargo overages, shortages, and damages (OS&D) by capturing data, collecting evidence, and determining resolutions for customer claims.
Role type
Cargo Claims Specialist
Builds
OS&D reports and data entry
Domain
Logistics and Transportation
Deliverable
client delivery
Required skills
OS&D claims investigation, evidence collection, data capture, record maintenance, root cause analysis, report generation, cross-functional collaboration, after-hours support
Preferred skills
Carmack Amendment knowledge, Certified Claims Processor (CCP) certification
Technologies
Microsoft Office Suite
Responsibilities
Capture data related to potential claims of overages, shortages, and damages; Collect evidence related to the handling of cargo including documents, images, and verbal communication; Investigate product claims made by or on behalf of customers, shippers, and consignees; Maintain records of claims, associated documents, evidence, and dispositions; Work closely with logistics, warehouse operations, business partners, and customers to provide accurate timely information regarding freight overages, shortages, damages, etc. findings and determine appropriate dispositions; Take after-hours calls to assist operational groups, business partners, drivers and customers with issues related to product shipments and potential losses; Generate OS&D reports and data entry; Works with other departments to determine corrective measures to identify trends and mitigate future OS&Ds
