Technical Lead, End User Services
Core
Lead global endpoint management and collaboration tools for over 15,000 devices, overseeing standards, MSPs, and automation initiatives.
Role type
Senior Technical Lead, End User Services
Builds
Global governance for device lifecycle, collaboration platform roadmaps, and automation solutions
Domain
Enterprise IT, Endpoint Management, Collaboration Tools
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Endpoint management (Intune, Autopilot, SOTI), Collaboration platform governance (Teams, OneDrive, M365), MSP/vendor management, Automation scripting (PowerShell, UiPath), Patch and vulnerability management, M&A integration experience, Team leadership
Preferred skills
Strategic planning, Performance metrics definition, Cross-functional alignment, Microsoft infrastructure knowledge
Technologies
Intune, Autopilot, SOTI, Nexthink, Teams, OneDrive, SharePoint, Entra, UiPath, ServiceNow, Qualys, SCCM
Responsibilities
Oversee global standards for endpoint provisioning and lifecycle management; Lead consolidation of tools and policies across legacy and acquired environments; Manage MSPs and external vendors with accountability; Own collaboration platform roadmap and policy enforcement; Oversee patching and vulnerability remediation; Mentor and support a global team of three
Seniority
Senior, hands-on IC with team leadership
