Software Support Engineer

USA, OH, CincinnatiFull-time2026-10-14 → 2026-11-10

Hybrid

Core

Provide technical support for CAD/CAM software to professional fabricators, handling installation, troubleshooting, and training.

Role type

Software Support Engineer (CAD/CAM)

Builds

SigmaTEK CAD/CAM software solutions for the fabrication industry

Domain

Manufacturing / CAD/CAM / CNC

Required skills

Technical troubleshooting, post processor customization, G-code analysis, customer training delivery, documentation creation, Windows proficiency, AI tool usage

Preferred skills

CAD/CAM software experience, CNC equipment familiarity, SQL, Python/PowerShell scripting, AI automation design

Responsibilities

Respond to customer inquiries via phone/email, log and prioritize support cases, escalate complex issues, customize post processors, travel to customer sites for installation and testing, deliver on-site and online training, create technical documentation, use AI tools to automate tasks and build support tools

Seniority

Entry to Mid-level, hands-on IC

About Sandvik

Sandvik Group is on an exciting growth journey where mergers and acquisitions are a key strategic priority. Since 2020, Sandvik has completed more than 50 acquisitions globally and established itself as a disciplined and strategic serial acquirer, continuously strengthening its portfolio across machining, mining, rock processing, and digital manufacturing. The Group has committed to delivering 50 percent of its growth by 2030 through mergers and acquisitions, reinforcing the critical role of inorganic expansion in shaping Sandvik’s long-term strategy and value creation.