Technical Support Manager – Surface Drills
Core
Provide systematic fault finding, prompt solutions, and act as a trusted advisor for customer assignments involving surface drill equipment, including installation, repair, inspection, and commissioning.
Role type
Senior Technical Support Manager (Mining Equipment)
Builds
Aftermarket service solutions and operational readiness for large mining projects
Domain
Mining industry, rock drilling, hydraulics, and DC electrical systems
Required skills
Root cause analysis, hydraulic system troubleshooting, DC electrical system troubleshooting, system adjustments, client equipment operations, safety culture, team coaching, new product ramp-down, technical training
Preferred skills
Digitalization trends, mining environment knowledge, sales area collaboration
Technologies
Hydraulic systems, DC electrical systems
Responsibilities
Perform adjustments of systems on client equipment, conduct product launch testing and commissioning, support operational readiness for large projects, coach and mentor team members, collaborate with Parts & Services division, prepare activities in line with SHEQ rules
Seniority
Senior, hands-on IC with team leadership