Product Specialist - Mechanical Cutting
Core
Embed with customer operations to maximize performance, safety, and availability of Sandvik mechanical cutting equipment in underground coal mining.
Role type
Senior IC product specialist (mechanical mining equipment)
Builds
Equipment uptime, productivity, and cost-to-operate improvements for underground coal mining fleets
Domain
Mining (underground coal) + Mechanical engineering
Required skills
Mechanical trade certification, underground mining experience, equipment diagnostics, root cause analysis, warranty claim investigation, data collection, spare parts recommendation, fleet performance analysis, technical coaching
Preferred skills
Sandvik mechanical cutting equipment expertise, machine telemetry data utilization, technical training delivery
Technologies
Machine telemetry systems
Responsibilities
Diagnose and resolve complex equipment issues on-site, provide technical coaching to service networks, analyze machine downtime data, lead root cause analysis for component failures, investigate warranty claims, recommend spare parts for maintenance, collect data for warranty processing, optimize Bolter Miner fleet performance using telemetry.
Seniority
Senior, hands-on IC