Product Support Specialist (Master) Load & Haul, Any U.S. Location
Core
Serve as the highest-level technical support resource and Sales Area Subject Matter Expert for underground Load & Haul equipment, providing advanced troubleshooting, reliability optimization, and operational guidance for mining fleets.
Role type
Senior IC Product Support Specialist (Master)
Builds
Operational readiness for new technologies, fleet optimization initiatives, and customer productivity improvements
Domain
Mining industry + Heavy equipment technology
Required skills
Expertise in diesel technologies, underground loaders (LHDs) and haul trucks, complex diagnostics, root cause analysis, technical training development, fleet performance analysis, digital service platforms proficiency, regulatory EHS compliance
Preferred skills
Automation and digitalization support, battery-electric mining technologies, strategic customer relationship management, data analysis and performance optimization
Technologies
Digital service platforms, equipment monitoring tools, business applications
Responsibilities
Provide expert troubleshooting for electrical, hydraulic, mechanical, drivetrain, and control system issues; Analyze equipment failures and machine health data to develop reliability improvement programs; Develop and deliver technical training programs for service technicians and operators; Lead technical readiness activities for new equipment introductions and upgrades; Act as primary technical interface between Sales, Product Lines, Engineering, and Customer Support teams; Champion safe work practices and lead incident investigations for underground mining equipment
Seniority
Senior, hands-on IC