Product Support Specialist (Master) Load & Haul, Any U.S. Location
Core
Subject Matter Expert for underground Load & Haul equipment providing advanced technical support, reliability optimization, and operational guidance for mining fleets.
Role type
Senior IC Product Support Specialist (Master)
Builds
Underground loading and hauling equipment (LHDs, haul trucks, BEVs) and related digital solutions
Domain
Mining (Underground Load & Haul)
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Heavy equipment troubleshooting, diesel technology expertise, underground mining operations knowledge, technical training delivery, fleet performance analysis, root cause investigation, digital service platform proficiency, safety compliance leadership
Preferred skills
Automation and digitalization support, battery-electric vehicle (BEV) technology, strategic customer relationship management, data analysis for performance optimization
Technologies
Digital service platforms, equipment monitoring tools, business applications
Responsibilities
Provide expert troubleshooting for electrical, hydraulic, mechanical, and control system issues; analyze equipment failures and develop reliability improvement programs; deliver technical training programs for operators and technicians; support new product introductions and fleet deployments; act as technical liaison between sales, engineering, and customers; lead safety and EHS compliance initiatives
Seniority
Senior, hands-on IC