Lead Technical Support Service
Core
Provide leadership, coaching, and operational oversight for a technical support team maintaining Sandvik rock processing equipment on client sites and within company facilities.
Role type
Lead Technical Support Service Manager
Builds
Maintenance shutdown planning, emergency breakdown services, and equipment installation/commissioning for mining and bulk materials handling clients
Domain
Mining industry / Rock processing and bulk materials handling
Deliverable
client delivery
Required skills
Team leadership and mentoring, maintenance shutdown planning, emergency response coordination, root cause analysis, resource planning, customer relationship management, interpretation of technical manuals and drawings, compliance with Safe Work Procedures (SWP)
Preferred skills
Certificate IV in Front Line Management, Schedule 26 compliance certification
Technologies
Contractor Management system, Sandvik SRP equipment
Responsibilities
Ensure department staffing meets budget and customer needs, oversee maintenance shutdown planning with supervisors, manage emergency breakdown services, support team with equipment installation and repair, establish continuous improvement projects, track customer documentation and reporting requirements
Seniority
Senior, hands-on IC with leadership responsibilities