Product Support Advisor - Cadia Mine
Core
Liaison between Sandvik and contracted customers to maximize equipment functionality, reliability, and operational costs while facilitating clear communication.
Role type
Product Support Advisor (Mining Equipment)
Builds
Sandvik equipment performance and reliability for mining customers
Domain
Mining / Mineral Processing
Deliverable
client delivery
Required skills
mechanical trade qualification, underground mining experience, root cause failure analysis, maintenance strategy optimization, technical feedback collection, first-line technical support, strategic planning input, coaching and mentoring
Preferred skills
knowledge of Sandvik underground equipment product lines
Responsibilities
Manage service support to achieve business goals, engage relevant departments for customer service satisfaction, develop direct customer relationships, enhance site service through strategic input, facilitate coaching of technical staff, assist in root cause failure analysis, function as first-line support for helpdesk issues, identify continuous improvement initiatives, administer bulletins, assist planning department in maintenance strategy optimization, collect and provide technical feedback to Product Masters
Seniority
Mid-level, hands-on IC