Product Technical Specialist - ITH Drills
Core
Provide high-quality product technical support, training, and troubleshooting for Sandvik ITH underground drilling equipment to internal teams and external mining customers.
Role type
Senior hands-on IC Product Technical Specialist (Underground Drilling)
Builds
Advanced drilling equipment, digitalized and automated underground mining systems
Domain
Mining / Heavy Equipment / Drilling Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hydraulic systems knowledge, Electronic systems knowledge, Complex equipment troubleshooting, Equipment commissioning, Equipment installation, Equipment maintenance, Customer training, Technical documentation, Problem investigation, Solution development
Preferred skills
Mining industry experience, Drilling equipment experience, Heavy mobile equipment experience, Coaching and mentoring, Relationship building, Travel adaptability
Technologies
ITH Drilling Equipment, Hydraulic systems, Electronic control systems
Responsibilities
Train technical teams and customers on digitalized underground mining equipment; Provide pre-sales and post-sales technical support including commissioning, installation, testing, and maintenance; Troubleshoot and resolve complex technical problems; Research and recommend product upgrades; Monitor recurring problems and collaborate with internal teams; Establish and maintain positive customer relationships.
Seniority
Senior, hands-on IC