RN - Telehealth
Core
Registered Nurse performing telephonic patient triage, virtual assessments, and care coordination using decision-making software and videoconferencing.
Role type
Senior Registered Nurse (Telehealth/Triage)
Builds
Patient care pathways and triage decisions for remote patients
Domain
Healthcare / Telemedicine
Required skills
Patient triage, virtual patient assessment, medication reconciliation, care coordination, clinical protocols adherence, EHR documentation, emergency identification
Preferred skills
Critical care experience, ED experience, phone triage, hospital transfer, case coordination, labor and delivery experience
Technologies
Decision-making software, videoconferencing equipment, EHR
Responsibilities
Conduct virtual patient assessments via phone or video; Review symptoms, medical history, medications, and vital signs reported by patients; Provide nursing advice, education, and self-care instructions; Triage patients and determine the appropriate level of care; Coordinate appointments, referrals, labs, and follow-up care; Monitor chronic conditions and follow up with patients; Communicate with physicians and other healthcare providers; Document assessments, interventions, and patient communications in the EHR; Follow clinical protocols, privacy requirements, and telehealth policies; Identify urgent or emergency symptoms and direct patients to appropriate in-person or emergency care; Perform medication reconciliation and provide medication-related education within nursing scope; Make follow-up calls and participate in care-management programs, depending on the position.
Seniority
Senior, hands-on IC