Commercial Conduct Risk & Governance Lead
Core
Provide practical conduct advice and manage regulatory risks to ensure good customer outcomes across British Gas's energy services.
Role type
Senior IC conduct risk and governance lead
Builds
Customer propositions, communications, journeys, policies, and commercial decisions
Domain
Energy (UK) + Regulatory Compliance
Required skills
regulatory compliance, conduct risk, governance, risk management, interpreting regulatory requirements, translating regulations to business advice, analytical problem-solving, stakeholder influence, written communication, commercial mindset
Preferred skills
energy sector knowledge, gas and electricity supply Standard Licence Conditions (SLCs)
Responsibilities
Provide practical advice and challenge on customer propositions, journeys, communications and commercial decisions; Identify and help manage conduct, customer and regulatory risks; Translate complex regulatory requirements into clear, practical guidance; Monitor regulatory developments and assess their impact; Support governance forums, risk assessments and the development of effective controls; Review policies and procedures to ensure they remain current, effective and fit for purpose; Use customer and conduct data to identify trends and emerging risks; Produce clear insight and reporting for senior stakeholders and governance forums
Seniority
Senior, hands-on IC