Revenue Protection Performance Manager
Core
Lead the development and continuous improvement of energy theft detection and Revenue Protection field performance to ensure strong commercial and regulatory outcomes.
Role type
Senior IC Revenue Protection Performance Manager
Builds
Revenue Protection investigation and detection capabilities
Domain
Energy / Utilities / Revenue Protection
Deliverable
dashboards & analysis
Required skills
Revenue Protection investigation, energy theft detection, performance data analysis, commercial awareness, continuous improvement, stakeholder management, subject matter expertise, process optimization, industry benchmarking, data-driven decision making
Preferred skills
Experience with field operations, external industry relationship building, system and technology adoption
Technologies
Business systems, digital tools, performance reporting platforms
Responsibilities
Lead continuous improvement of Revenue Protection investigation and detection performance; Define and monitor KPIs across the end-to-end Revenue Protection process; Act as a Revenue Protection subject matter expert to strengthen organizational knowledge; Build external industry relationships to benchmark performance; Drive performance against industry incentive arrangements; Support development of changes to processes and ways of working to improve performance.
Seniority
Senior, hands-on IC
