Temp Business Customer Service Advisor
Core
Administrative and operational support for Service & Repair and Installation contracts for social housing clients.
Role type
Business Customer Service Advisor (Contractor)
Builds
Operational support for heating and electrical system maintenance in social housing
Domain
Social Housing / Energy Efficiency / Facility Management
Deliverable
client delivery
Required skills
Email management, call logging, appointment booking, data entry, chargeable opportunity identification, valuation preparation, Microsoft Office (Outlook, Word, Excel)
Preferred skills
Previous administration experience, strong communication skills, attention to detail, workload prioritization
Responsibilities
Manage daily email communications with internal teams, customers and clients; Log new customer calls accurately; Book customer appointments and support engineer scheduling; Keep internal systems updated; Identify chargeable opportunities and apply correct charges; Support weekly and monthly valuation preparation
Seniority
Individual Contributor, Operational Support