Guest Services Supervisor
Core
Lead concierge, club services, and bell teams to deliver exceptional, personalized guest experiences at a hotel near Universal Orlando.
Role type
Guest Services Supervisor
Builds
Exceptional guest experiences and seamless service delivery
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, guest relations, operational coordination, problem-solving, scheduling, training/coaching, inventory management
Preferred skills
Bell services experience, concierge experience, Property Management Systems proficiency, Opera/HOTSOS/Alliant/Sertifi/Resy/Zomato familiarity, Food Service Manager certification, TIPS certification
Technologies
Opera, HOTSOS, Alliant, Sertifi, Resy, Zomato, Property Management Systems
Responsibilities
Oversee daily operations of concierge, club services, and bell teams; Supervise and support staff to maintain exceptional guest service; Assist in scheduling and manage labor costs; Conduct training and ongoing coaching for staff; Address and resolve guest complaints; Coordinate with other departments for seamless service delivery; Maintain clean, organized, and well-stocked service areas.
Seniority
First-line supervisor