Senior Debt & Revenue Protection Officer - Watford & St. Albans
Core
Prevent, detect, and investigate welfare concerns and energy theft across residential and business portfolios to ensure customer safety and resolve debt.
Role type
Senior field operations officer (debt & revenue protection)
Builds
Safe customer outcomes and accurate billing for energy suppliers
Domain
Energy utilities / Customer welfare & fraud prevention
Deliverable
physical/clinical work
Required skills
Energy industry technical knowledge, theft detection (gas/electricity), metering inspection, vulnerability assessment, negotiation, complaint management, safety compliance
Preferred skills
Empathy, fact-finding, de-escalation techniques
Technologies
Smart meters, gas meters, electricity meters
Responsibilities
Visit customer premises to assess situations and needs, identify and make safe immediate welfare concerns, conduct metering work including inspection and removal, complete consumption assessments for theft cases, present payment options and support customers in choosing, collect customer data for strategy follow-up, manage first-line complaints
Seniority
Senior, hands-on field IC