Overnight Front Office Supervisor
Core
Lead the front office team to ensure smooth service delivery, manage guest interactions, and oversee daily operations at a downtown hotel.
Role type
Front Office Supervisor
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, guest relations, conflict resolution, multitasking, financial record keeping, training delivery, emergency response
Preferred skills
Hotel guest service experience, leadership experience, Property Management System (Opera) knowledge, budgeting and forecasting
Technologies
Opera System
Responsibilities
Oversee daily front office operations, mentor and develop team members, resolve guest concerns, coordinate room assignments, deliver training programs, handle emergencies, prepare operational reports
Seniority
Mid-level supervisor