Senior Travel Partner - Billing Services
Core
Senior Travel Partner providing guidance, quality oversight, and complex invoicing management for a high-volume shared services billing environment supporting Loews Hotels' diverse portfolio across North America.
Role type
Senior IC billing operations specialist
Builds
Accurate invoices, payment applications, and financial reports for wholesale, tenant, rental, membership, corporate, and VIP accounts
Domain
Hospitality / Finance
Required skills
Billing operations, accounting best practices, PCI compliance, financial reconciliation, payment application, aged receivables reporting, Microsoft Office (intermediate spreadsheets), customer dispute resolution
Preferred skills
Relationship building, creative problem solving, team leadership, adaptability
Technologies
Property management systems, hotel sales systems, financial systems
Responsibilities
Compile final invoices for diverse accounts and ensure timely delivery to third-party partners; Research and resolve missing or discrepant charges to ensure billing accuracy; Calculate contractual discounts and adjust in property management systems; Collaborate with hotel teams to resolve guest billing disputes; Communicate directly with clients to collect payments and maintain accurate records; Apply payments in property management systems daily; Prepare and maintain reports of aged receivables and collections progress; Perform daily audit of department's financial transactions to ensure accuracy and compliance.
Seniority
Senior, hands-on IC