Room Serv Orderseller
Core
Taking and processing in-room dining orders, providing menu guidance, and coordinating delivery for guests.
Role type
Room service order taker and coordinator
Builds
In-room dining experiences for hotel guests
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Order entry, menu knowledge, upselling, guest communication, dispatch coordination, billing accuracy, inventory monitoring
Preferred skills
Food and beverage terminology, telephone etiquette, computer proficiency
Responsibilities
Take and process in-room dining orders accurately, assist guests with menu selections and recommendations, upsell items to enhance experience, monitor order flow for timely delivery, communicate orders to culinary and service teams, dispatch servers or bussers, follow up on guest satisfaction, handle guest concerns professionally, maintain tracking logs and billing records, stay informed on menu availability, maintain clean work area
Seniority
Entry-level, hands-on IC