Field Operations Area Manager
Core
Manage end-to-end field operations for heating engineers delivering gas/oil servicing, boiler installations, and heating upgrades to ensure service targets and new product integration.
Role type
Senior field operations manager (heating industry)
Builds
Field service delivery for gas/oil and heating products
Domain
Energy / Heating & HVAC
Deliverable
product features
Required skills
Field operations management, capacity planning, inventory management, EHS compliance, performance management, customer complaint resolution, technical training, regulatory knowledge
Preferred skills
Strategic growth planning, cross-functional leadership, lean operations
Technologies
N/A
Responsibilities
Own field operation elements including engineer capacity planning, operative utilization, and operation efficiency; Deliver on performance management and quarterly incentive plans; Manage inventory of parts, safety equipment, and field assets; Manage EHS and QA relationships to optimize team performance; Manage skills matrix, provide training/mentoring, and conduct quality assessments; Resolve customer complaints and embed safety/quality culture; Develop and operationalize new service products and sustainability initiatives.
Seniority
Senior, hands-on IC with team leadership