Director of 911 Emergency Communications - Department of Public Safety
Core
Lead Denver 911 as the front door to the public safety ecosystem, connecting residents to appropriate emergency responses and coordinating law enforcement, fire, EMS, and behavioral health resources.
Role type
Senior executive director of emergency communications
Builds
A coordinated 24-hour emergency response model integrating multiple public safety agencies and community services
Domain
Public Safety / Emergency Communications
Required skills
Executive leadership in emergency communications, strategic planning, fiscal management, stakeholder partnership building, operational data analysis, workforce development, Next Generation 911 knowledge, quality assurance, technology roadmap development, continuity of operations planning
Preferred skills
Professional certification (APCO, NENA, IAED), experience with AI/automation in emergency contexts, community engagement strategy
Technologies
Computer Aided Dispatch (CAD), radio communications, telephony systems, GIS, Next Generation 911, artificial intelligence, automation
Responsibilities
Develop and administer operating and capital budgets; oversee procurement and vendor relationships; align strategy with citywide public safety priorities; establish performance standards for call answering and dispatch; direct strategic partnerships with public safety and community stakeholders; lead recruitment, retention, and succession planning; develop multi-year technology roadmaps; maintain accreditation through CALEA, APCO, NENA; direct operations during major incidents and disasters
Seniority
Executive Director, strategic leadership & operational oversight