Senior Product Support Specialist – Underground Drills & Bolters Based in Denver, CO USA
Core
Lead complex technical assignments as a Subject Matter Expert for underground drilling equipment, acting as a trusted advisor to customers and internal teams to resolve advanced product challenges and drive operational readiness.
Role type
Senior Product Support Specialist (Underground Drills & Bolters)
Builds
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Domain
Mining industry, rock drilling, tunneling, and quarrying
Deliverable
client delivery | physical/clinical work
Required skills
Underground drilling equipment expertise, rock drill technologies, automation systems (Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics), advanced troubleshooting, technical report writing, training delivery, project documentation, system adjustments, product testing, knowledge management, incident investigation, safety compliance leadership, fleet transition support, global expert network coordination, product lifecycle management.
Preferred skills
Product Master Certificate, Reliability Engineering knowledge (Level 5), coaching/trainer experience, digitalized systems proficiency.
Technologies
i-SERIES, Bus Technology, Control Systems, Hydraulics, Pneumatics, Electrics, digitalized systems
Responsibilities
Enforce and lead compliance with EHS and SHEQ standards; provide advanced technical support and troubleshooting for complex product issues; analyze failed products and develop solutions to prevent recurrence; deliver machine-specific training packages and workshops; provide technical input for project documentation and commissioning support; serve as a subject matter expert for clients and internal teams; facilitate technical knowledge exchange between backline support and sales; manage operational readiness for large-scale projects and product launches.
Seniority
Senior, hands-on IC