Senior Technical Support Engineer
Core
Provide comprehensive technical advice, project management, and field support for hydraulic integrated circuits and control systems to customers and internal departments.
Role type
Senior Technical Support Engineer (Hydraulics)
Builds
Custom hydraulic integrated circuits, electro-hydraulic control systems, and test controls plans for off-highway, construction, agricultural, and industrial applications.
Domain
Hydraulics / Motion Control / Manufacturing
Deliverable
client delivery | production ML models (incorrect, should be physical/clinical work or product features? The text says 'physical/clinical work' is an option, but this is engineering. Let's re-read the options: 'production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work'. This role involves developing proposals, test controls, and field support. 'client delivery' fits best as they deliver solutions and support. 'product features' fits the development aspect. Given the heavy emphasis on customer interaction and project ownership, 'client delivery' is strong, but they also 'develop, test and deliver professional reports' and 'developing proposals'. Let's stick to the most distinct: client delivery and product features. Wait, the instruction says 'one of'. I must pick one. The role is 'Technical Support' but involves 'project manage development'. The core output is the solution delivered to the customer. 'client delivery' seems most appropriate for the support/advice/project management mix, though 'product features' is also valid. Let's look at the 'Deliverable' options again. 'physical/clinical work' is for nurses/doctors. 'infrastructure' is for cloud/ops. 'research' is for labs. 'dashboards' is for data. 'production ML models' is for AI. 'product features' is for software/hardware devs. 'client delivery' is for consultants/support. This is a hybrid. I will choose 'client delivery' as the primary mode is supporting customers and managing their projects, but they also build test plans. Actually, 'product features' might be better for the 'developing proposals' and 'test controls' part. However, the title is 'Support'. Let's go with 'client delivery' as the primary value prop is solving customer problems.
Required skills
Hydraulic system design and troubleshooting, Project management, Cost analysis and quotation generation, Technical proposal development, Electro-hydraulic system integration, Quality assurance (PPAP, ISO), Manufacturing environment experience, Mentoring and training, MRP systems usage, Advanced Product Quality Planning (APQP) knowledge
Preferred skills
Off-Highway, Construction, Agricultural, or Industrial hydraulic systems experience, Lean manufacturing techniques awareness, Undergraduate placement student mentoring
Technologies
MRP systems, Microsoft Office packages, Hydraulic integrated circuits, Electro-hydraulic control systems
Responsibilities
Review and process system design requests from customers, Project manage developments from inception to end of life, Generate cost analysis breakdowns for sales quotations, Provide field support for installation and troubleshooting, Integrate electro-hydraulic control systems with OEM requirements, Support production departments in generating test controls plans, Provide onsite training on hydraulic and software products, Participate in high-level technical discussions at customer premises, Verify and submit Preproduction Prototype Development documents, Contribute to the development of the Technical Support Engineering Team
Seniority
Senior, hands-on IC with project ownership