Sr. MTS, AI & Agentic Architect
Core
Designing and architecting agentic systems, orchestration, and platform integration for customer experience capabilities.
Role type
Sr. IC AI & Agentic Architect
Builds
Agentic systems, orchestration layers, and platform integration patterns for customer journeys.
Domain
Ecommerce, Generative AI, Agentic Systems
Deliverable
production ML models
Required skills
Large-scale distributed systems architecture, AI/ML or Generative AI system design, Agentic systems and orchestration, Event-driven systems, Cross-organizational technical leadership, Prototype and reference implementation
Preferred skills
Customer Experience, Contact center technology, Conversational AI
Technologies
Agent frameworks, Vector databases, Model providers
Responsibilities
Define architecture for agentic Customer Experience capabilities, Establish reusable patterns and platform boundaries, Architect agent interactions with enterprise systems, Shape agentic system operations at scale, Evaluate emerging models and frameworks, Validate architecture decisions through prototypes
