Retail Enablement Specialist
Core
Develops and maintains field-ready tools, playbooks, and resources to help retail colleagues execute consistently across the branch network.
Role type
Retail enablement specialist (content & resource development)
Builds
Retail playbooks, job aids, guides, toolkits, and adoption resources for branch teams
Domain
Retail banking operations and sales enablement
Deliverable
product features
Required skills
Content creation, project coordination, cross-functional collaboration, information translation, feedback synthesis
Preferred skills
Microsoft Office proficiency, writing, presentation development, change management support, data organization
Technologies
Microsoft Office, content management tools
Responsibilities
Create and maintain field-facing enablement materials; translate business priorities into practical resources; coordinate with cross-functional partners; gather and analyze colleague feedback to improve content; support rollout of retail initiatives
Seniority
Mid-level, hands-on IC