ITM Supervisor; Tupelo, MS
Core
Supervise a small team of virtual tellers, manage scheduling, oversee transactions, and ensure adherence to teller policies and procedures.
Role type
Supervisor, Interactive Teller Group
Builds
Virtual teller operations and customer service delivery
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Staff management, scheduling, transaction oversight, cash balancing, quality monitoring, policy enforcement, technical issue triage
Responsibilities
Manage a small staff of 3-4 virtual tellers, Create a schedule to ensure appropriate staffing levels during peak hours, Support the staff by approving/overseeing transactions as needed, Monitor CTR's, SAR's and REG CC Holds to ensure accuracy, Assist cash balancing with machine outages, Ensure adherence to policies and procedures concerning teller functions, Create and monitor service requests for any software or technical issues, Perform simple maintenance functions when errors occur, Conduct monthly quality monitoring reviews and deliver results to employees for continued training opportunities